CVSS Noise to Risk Reduction: Rebuilding Vulnerability Management for Real Impact
Erik Hart, CISO at Cushman & Wakefield
February 24, 2026
As defenders of our companies, we've treated vulnerability management like laundry: run the scan, fold the reports, hope the socks match. That mindset cost us. Over the last few years, I've pushed a different thesis: tooling should stop reporting noise and start reducing risk.
Our problem was scale, numerous cloud workloads and a ticket-driven remediation model that turned vulnerability queues into zombie processes. A high-profile zero-day exposed the weakness: scans screamed, ticketing groaned, but we had no way to prioritize the handful of assets an attacker could reach. We rebuilt.
First decision: stop trusting CVSS as a single signal. We built an enrichment pipeline that combines asset criticality, public exploit telemetry, active exposure (internet-reachable vs internal), and identity risk (privileged accounts on the host). That composite score drove prioritization and SLAs.
Second decision: choose API-first tooling over glossy dashboards. During vendor evaluations we traded fancy UX for platforms with reliable APIs, event streams, and runbook automation. That tradeoff let us orchestrate automatic remediation for low-risk vulnerabilities while elevating high-impact findings straight to on-call responders with context-rich playbooks.
The operational lesson: tooling alone doesn’t fix process. We invested equally in canonical asset inventory, deterministic ownership, and a small remediation corps empowered with one-click triage. Result: our meantime to meaningful remediation dropped; we reduced noisy findings by automating routine fixes and focused human attention where it mattered.
My POV: modern vulnerability tooling must be risk-centric, API-native, and tightly coupled to process. If your scanner only shouts CVSS, it’s not helping, it’s distracting. Build for context, automate the boring, give humans the signals they can act on. And remember tooling should earn its place by measurably shrinking attacker opportunities, not by generating heroic PowerPoint slides for leadership.
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